Refund policy

Returns for Fragrances

We want you to love your purchase! If you're not completely satisfied, we accept returns on any unopened merchandise in its original condition and packaging within 21 days of receipt. You'll receive a full refund minus shipping costs.

  • Important: We cannot accept returns for items that have been opened or used.
  • Note: Shipping costs on refunds & returns are non-refundable unless we make a mistake with your order.

To ensure a smooth process, please include your order number, the item being returned, and the reason for the return. Once we receive your return, we’ll credit your account and send you a confirmation.

Returns for Other Products

We also accept authorized returns for other products. Here's how it works:

  1. Request Authorization
    Contact us at customerservice@themegavault.com with your order number, the item you'd like to return, and the reason for your return.
  2. Receive a Prepaid Label
    After approval, we’ll email you a prepaid return label (available for returns within the 48 continental U.S. states).
  3. Send It Back
    Ship your return within 21 days of receiving the label for a potential refund.
  4. On Refunds, the original shipping fee is nonrefundable
  5. Nonrefundable items
  6. Returned items from the following categories are not accepted.
  7. Cosmetics, Undergarments, Hosiery: If items from following categories are shipped back they are subject to 20% restocking fee

Refund Policy

All refunds are subject to acceptance by our suppliers or manufacturers. Their decision regarding your return will be final.

If you have any questions or need assistance, feel free to reach out. We're here to help make your shopping experience seamless!